The
objective of the process is to identify precisely what skills,
knowledge and behavior need to be trained, and the best methodology
for meeting those requirements.
Information is derived from diverse sources such as:
A number of analyses may be performed or referenced to quantify
the needs:
Task Analysis: giving an understanding of the exact tasks that
have to be performed. This allows specific skills required to
be defined, along with the underpinning knowledge that will
be needed.
Workplace Risk Assessment: identifies and quantifies the key
safety risks associated with the tasks, and can prioritise the
areas where training can mitigate those risks.
Business Risk Analysis: identifies and quantifies the key business
risks associated with the tasks, and prioritises the areas where
training can mitigate those risks.
Target Audience Analysis: Develops an understanding of the characteristics
of the personnel to be trained in terms of existing skills,
knowledge and experience, Learning styles etc. to enable the
most effective delivery modes to be defined.
Gap Analysis: then determines which skills are missing or unsuitable
(the Skills Gaps).
This information allows the composition of a training package
to be defined.
Consideration should also be given to other key processes and
organisation issues that could either support or impair the
impact of training.
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